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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Import & Manage Subscribers

  • Updated:

This article will show you how to import Subscribers for a list in CivicPlus Notifications as well as view and remove subscribers. 

 

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Import Subscribers

Import Requirements

  • Imported file must be of type .CSV.
  • Row one must include the label of the field
  • The file must include first name, last name, email address, and subscription type
  • View a template CSV file

 

 

  1. Navigate to your organization's Notifications site (http://notifications.civicplus.com/[orgname]/admin)
  2. Click the Subscription Lists tab
    Subscriptions Lists tab.
  3. Select Actions and then Import Subscribers next to your desired list
    Import subscribers.
  4. Drag and drop or click to add your CSV file to the Import box
    Upload file box.
  5. Click Replace current subscribers to delete all current subscribers and replace them with your desired list; do not click this option if you only want to add or modify subscribers
    Replace current subscribers checkbox.
  6. Click Upload
    Upload button.
  7. Subscribers will begin importing and an Import Status message will display
    Import status information.
  8. Imported subscribers will receive a Welcome email for the subscription list

 

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View Subscribers for a List

  1. Select the Subscription Lists tab
    Subscriptions Lists tab.
  2. Find the desired list and click Actions and then Subscribers
    Subscribers selected from drop-down.
  3. View the subscribers for the subscription list
    Subscribers list.
    • First/Last Name: View the first and last name of the user
    • Email Address: The email address used to subscribe
    • Phone Number: View the phone number of the user
    • Type: The type of subscription the user has (Email, SMS (text), or Both)
    • Subscribed: The date they first subscribed
    • Suppressed: An icon for email, SMS, or both will show if the user has been added to the Suppression List
    • Verified: If the user account has been verified or not

 

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Export Subscribers for a List

  1. Navigate to the Subscription Lists tab
    Subscriptions Lists tab.
  2. Select Actions and then Export Subscribers next to the list
    Export Subscribers.
  3. Open the exported list file
    Exported File.

 

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Remove Subscribers from a List

Subscribers can be unsubscribed individually from a list in CivicPlus Notifications. If the user is subscribed to both email and SMS (text message), they will be unsubscribed from both.

 

Instructions

  1. Navigate to the Subscription Lists tab
    Subscriptions Lists tab.
  2. Click Actions and then Subscribers next to the desired list
    Subscribers selected in drop-down.
  3. Find the subscriber you want to remove and click Actions and Unsubscribe
    Unsubscribe.
  4. Click OK on the pop-up prompt that says Are you sure you want to remove this subscriber?
    Unsubscribe Warning.

 

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