Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Resident Portal Overview

  • Updated:

The Resident Portal is a centralized online hub where community members can connect to services and interact with their municipality. From paying utilities to signing up for a recreation league, Resident Portal streamlines the online civic experience and eliminates barriers to resident services. Municipalities can customize their Resident Portal instance by creating links to community services and embedding other CivicPlus products. 

 

Portal embed example page.

 

This article walks through the functionality and features available in the Resident Portal. 

 

Article Navigation

 

Not finding what you are looking for? View additional resources

 

Access the Resident Portal

You can access the Resident Portal by going to the embedded page on your website or the stand-alone Resident Portal site and logging in using Single Sign-On. 

 

The Resident Portal can also be accessed using the product application switcher on your Web Central site. 

 

Portal app switcher.

 

Dashboard

Logged-in users see a personalized dashboard of favorite links and forms as well as the notification lists to which they are currently subscribed. For users who haven't yet bookmarked any content, the respective section will showcase featured items curated by the organization, followed by recently created content. Learn how to Manage Your Portal Dashboard.

 

Dashboard page.

 

Go to Article Navigation

 

Admin users can create link cards for various categories under the Settings tab. Once created, these link cards will be available for users to access and bookmark. 

 

Bookmark link.

 

Go to Article Navigation

 

Forms

The Forms tab in Resident Portal provides a centralized location for community forms. If you have Web Central, Web Open, and/or Process Automation & Digital Services (CivicOptimize), those forms will automatically sync to your Resident Portal. You can also add links to third-party forms.

 

Forms tab.

 

Payment Forms

In addition to Link Cards, the Payments tab in the Resident Portal provides a centralized location for forms that have payment submission events. Any form with a payment submission event will automatically appear on this tab.

 

Payment forms.

 

Go to Article Navigation

 

Product Embeds

Your Resident Portal is automatically linked to your other CivicPlus solutions. The following product embeds are available: 

  • Agenda and Meeting Management Select (CivicClerk): Meetings
  • Mass Notifications (CivicReady): Alerts
  • Municode Codification: Legislation
  • Process Automation (CivicOptimize): Forms
  • Recreation: Parks & Rec
  • SeeClickFix 311 CRM: Submit a Request
  • Notifications Admin, Notify Me (Web Central customers), and Mass Notifications (CivicReady customers): Notifications
  • Community Development (CivicGov): Permits & Inspections

 

Admin users can show/hide product embeds and add custom labels and text to the embeds under Navigation Settings. 

 

Go to Article Navigation

 

Supporting Articles

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.