This article describes how customers with CivicPlus Media can run a virtual meeting using Webex and live stream that meeting through CivicPlus Media. This allows customers to invite only necessary board members and staff to the Webex meeting, but still have the meeting visible and publicly available through a live stream for residents to view.
All functions of Webex will be available and configurable by the meeting host. If desired and configured, the meeting host or meeting members can use Webex screen-share to present agenda documents or other content during the meeting. Customers with Premium or Ultimate packages and CivicPlus Media can also choose to use screen share to display the system's live meeting display pages for added functionality.
Requirements
CivicPlus Media
Webex Starter, Plus, or Business
Contact Support to obtain Stream Link, Stream Key, and Public Page URL information before proceeding.
Administrative Setup in Webex
The Webex account administrator must allow live streaming for meetings from within Account Settings before being able to use live streaming options
Refer to the "Enable live streaming in Webex Meetings and Webex Events" Help Center article for more information.
Start a Meeting in Webex
View the "Live stream meetings and webinars Webex" Help Center article for more information.
Start and End an Event Live Stream in CivicPlus Media
Sign in to the system if you have not already
Navigate to the Events module:
Select the event you wish to make live:
Click the Stream dropdown and select the stream you wish to use for this event, if there is not one already selected:
Click the Save Changes button to save your stream choice, if applicable:
Click the View menu, and select the Live Meeting and Timestamp option from the dropdown list:
In the Recording and Streaming section on the right-hand side of the page, click the Set Live button:
The Set Live button will turn into an End Live button, and your meeting will be live to viewers in the Public Portal:
When your meeting is complete, click the End Live button to end the live stream and archive the video of the meeting for future playback:
Click the OK button on the "We are currently processing the video on demand and it will be available later" pop-up that appears:
The video will be processed, and an MP4 file will be uploaded to the Media section of the event and will be available for playback in the Public Portal
End the Meeting in Webex
View the "Live stream meetings and webinars Webex" Help Center article for more information.
FAQ
Can I use Closed Captioning services through CivicPlus Media?
Yes, all CivicPlus Media Closed Captioning services may be used.
Is there an additional cost to use this service in CivicPlus Media?
No, this is included in our CivicPlus Media service as a standard offering.
If I am only going to be using CivicPlus Media and Webex to host virtual meetings, do I still need to have an encoder?
The great news is that if you are only going to be using Webex, you will not need to purchase an encoder, as Webex acts as a software encoder for purposes of the live stream. However, if you still intend to use CivicPlus Media for regular live meeting streaming (showing meetings from your meeting room using a camera), you will need to have an encoder.