Add & Manage FAQ Categories

  • Updated on Oct 1, 2025
  • Published on Aug 1, 2025
  • 1 minute(s) read
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This article will show you how to create and manage a category in the FAQs (Frequently Asked Questions) module.

Who can use this feature?

System Administrator | Owner

Create an FAQ Category

  1. Sign in to your site

  2. Navigate to Modules and on the Content tab, select FAQsModules menu with FAQs selected on the Content tab.

  3. Select Add Category Add category button.

  4. Fill in the information fields Fields for adding a category in the FAQ module.

    • Category Name: Create a category name

    • Start Display: Enter a display date to auto-publish the category. A blank date will immediately publish the category.

    • End Display: Enter an end display date to auto-unpublish. A blank date will leave the category published indefinitely.

    • Number to Display: Maximum number of FAQs that display on a related page

    • Show Archives: Leave as the default

    • Template: Choose a template you would like for your category

    • Category Color: Categories can be assigned custom colors, which appear in the FAQ tags for better visual organization.

    • Permissions: Set permissions at the category level

      • View: May view the live side only

      • Author: Submit new items, modify/delete unpublished items

      • Publisher: Publish new items, modify/delete unpublished items, modify/unpublish published items, and publish/reject submitted items

      • Owner: Publish new items, modify/delete unpublished items, modify/unpublish published items, publish/reject submitted items, create/modify categories and assign category permissions

  5. Scroll to the top and select Save or Save and Publish Save or save and publish buttons.

Add a Subcategory

Subcategories are optional, offering flexible organization without requiring changes to existing content. Each FAQ question includes a subcategory dropdown, allowing assignment to a single subcategory. The dropdown is disabled if no subcategories exist.

  1. Sign in to your site

  2. Navigate to Modules and on the Content tab, select FAQsModules menu with FAQs selected on the Content tab.

  3. Select an existing Category
    Select an FAQ category title from the list.

  4. Click the Add Subcategory button
    Add Subcategory button on the FAQs module page.

  5. Enter a Name for the subcategory and click Save
    The Name field on the Add Subcategory pop up.

  6. Assign the subcategory to the applicable FAQ(s) using the drop-down
    Select a subcategory from the dropdown on an FAQ item.

Modify a Category

  1. Sign in to your site

  2. Navigate to Modules and on the Content tab, select FAQsModules menu with FAQs selected on the Content tab.

  3. Select Choose an Action and then Properties next to your desired category The Choose an Action dropdown on an FAQ category with Properties selected from the list.

  4. Modify the fields Modify FAQ category fields.

  5. Click SaveSave button.

Delete an FAQ Category

Important Note:

You cannot delete a category that has questions in it.

  1. Sign in to your site

  2. Navigate to Modules and on the Content tab, select FAQsModules menu with FAQs selected on the Content tab.

  3. Find the category you would like to delete, select Choose an Action, and then UnpublishChoose an Action menu on a category with Unpublish selected in the dropdown.

  4. Scroll down to the Unpublished Categories section, select Choose an Action, and then DeleteChoose an Action menu on a category with Delete selected in the dropdown.

  5. Select OK on the dialog box that says, Are you sure you want to delete this category?Ok button on the popup that says 'Are you sure you want to delete this category?'

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