This article will show you how to add, modify, or remove Frequently Asked Questions (FAQs).
Add an FAQ Item
Who can use this feature?
System Administrator | Owner | Publisher | Author
Select Modules and on the Content tab, select FAQs
Select Choose an Action and click Add Item next to the category you want to add the FAQs to
Fill in the information fields
Question: Enter the question for the item
Answer: Enter the answer to the question
Note:
Remember to answer your question as completely as possible. Include a phone number, email address, or website address if possible.
Additional Details
Web Address: Website you would like to include with your answer
Display Text: Word that will be clickable to go to the website you chose for the Web Address field
Open in New Window: Check this box to open the site in a new window
Starting On: Date you would like this FAQ to display on the public side
Stopping On: Date you would this FAQ to unpublish itself from the public side
Show Archives: Leave this set to the default setting
Click Save and Publish at the top of the page
Edit an FAQ Item
Who can use this feature?
System Administrator | Owner | Publisher
Select Modules and on the Content tab, select FAQs
Select the category that the item is in
Find the item you would like to edit and select Choose an Action and then Modify
Modify the information fields
Question: Enter the question for that category
Answer: Enter the answer to the question. Remember to answer your question as completely as possible. Include a phone number, email address, or website address if possible.
Show Additional Details
Web Address: Website you would like to include with your answer
Display Text: Word that will be clickable to go to the website you chose for the Web Address field
Open in New Window: Check this box to open the site in a new window
Starting On: Date you would like this FAQ to display on the public side
Stopping On: Date you would this FAQ to unpublish itself from the public side
Show Archives: Leave this set to the default setting
Select Save
Delete an FAQ Item
Who can use this feature?
System Administrator | Owner
Select Modules and on the Content tab, select FAQs
Select the category that contains the item you would like to delete
Select Choose an Action and then Unpublish next to the item that you want to delete
Find the item under the Unpublished section, select Choose an Action, and then Delete
Select OK from the pop-up asking, Are you sure you want to delete this item?
