Manage Your Notifications in the Resident Portal

  • Updated on Jan 30, 2026
  • Published on Jul 15, 2025
  • 1 minute(s) read
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The Resident Portal Notifications tab allows you to manage email and SMS notifications from other CivicPlus products. You can also manage your notifications on the Resident Portal Dashboard.

Subscribe to Notifications

  1. Go to your organization's Resident Portal page

  2. Select the Alerts & Notifications tab The Alerts and Notifications option in the Resident Portal navigation menu.

  3. If needed, use the Search bar to search for a notification list The Search bar on the Notifications tab.

  4. Use the toggle next to a list to subscribe to email/SMS notifications The email and SMS subscription toggles for a notification list.

    Note:

    If you are not already logged in you will see a pop-up asking you to sign in or create an account to subscribe.Popup window prompting user to sign in or create an account.

  5. The first time you subscribe to SMS notifications in Portal you will need to either select an existing Phone Number or Add a Phone NumberManage contact information screen with the Add Phone Number button highlighted.

    • If you are adding a phone number, fill out the fields and click Save Changes Manage contact information screen with the Save Changes button highlighted.

      • Supports: Check the boxes if the phone number allows text messages and/or voice calls

      • Phone Number Label (Optional): Edit the default label to describe the number, such as "Mobile Phone"

      • Phone Number: Add the 10-digit phone number (no dashes)

      • Default Phone Number: If you have more than one phone number associated with your account you can choose which number is the default

    • Select the number from the Phone Number drop-down and click SaveManage contact information screen with the Phone Number field and Save button highlighted.

      Note:

      This number will be used automatically when you subscribe to Notification lists in the future. You can click Manage Contact Information to update, as needed.Manage contact information button on the Notifications tab.

  6. A green confirmation bar will appear in the bottom right corner when you have successfully subscribed Notification confirming subscription to email alerts.

    Note:

    For Web Central Notify Me lists, you will also receive an email asking you to confirm your subscription.Email confirmation request for subscription with a verification link.

View Your Subscriptions

  1. Go to your organization's Resident Portal page

  2. Select the Alerts & Notifications tab The Alerts and Notifications option in the Resident Portal navigation menu.

  3. Click the Filters icon The Filters icon on the Notifications screen.

  4. Check the Show only my active subscriptions box Filter options with 'Show only my active subscriptions' highlighted.

  5. View your subscriptions Web Central calendar notification lists.

Unsubscribe from Notifications

  1. Go to your organization's Resident Portal page

  2. Find Your Subscriptions

  3. Click the toggle button next to the list you want to unsubscribe from The email and SMS subscription toggles for a notification list.

    Note:

    You can also use the Unsubscribe from All button to unsubscribe from all email and SMS notifications.Options to unsubscribe from all, only Email, or only SMS notifications.

  4. A green confirmation bar will appear in the bottom right corner when you have successfully unsubscribed Notification confirming unsubscription from the Admin Notification List.

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