Modify Email Confirmation Details

This article will show you how to modify email details in Request Tracker if you need to update or change information.

Important Note:

All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view the information for the new CRT package.

Who can use this feature?

System Administrators | Owners

Instructions

1. Sign in to your site

2. Navigate to Modules > Content > Request Tracker

3. Open the category that contains your form

4. Click Actions

5. Select Properties

6. Select the Email Details tab

7. Modify email details

   • Subject: Subject of the request; default is Request Confirmation

   • Header: Edit email header

   • Footer: Edit email footer

   • Closed Request: Message that sends when a request closes

   • Reopened Request: Message that sends when a request re-opens

8. Scroll to the top and select Save

Note: The body of the message will always be a copy of what the user submitted.