Send a Message in CivicSend

  • Updated on Aug 17, 2025
  • Published on Aug 1, 2025
  • 2 minute(s) read
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Important Notes:

  • Publishers can only send messages in CivicSend for categories for which they have permission. Authors cannot send messages, but they can save and submit them for approval.

  • Certain Browser extensions, such as Grammarly, can cause issues with CivicSend messages by adding additional formatting code that is not evident during editing. This additional formatting may show up in the final message.

  • The SMS channel in CivicSend is not supported for Canadian sites.

Who can use this feature?

System Administrator | Owner | Publisher

Instructions

  1. Sign in to your site

  2. Navigate to Modules and on the Content tab, select CivicSend The URL labeled CivicSend.

  3. In the default New Message screen, enter a brief, descriptive Subject heading The text field lableled Subject.

  4. Select your desired Channel(s) The buttons labeled Email, SMS/text, Facebook, and Twitter under the Channels header.

    • Email: The Message will send via email

    • SMS/Text: Message will send via text/SMS

    • Facebook: The message will post to your Facebook page The button labeled Sign in With Facebook in the pop-up box.

      Note:

      A pop-up window will appear and prompt you to sign in. You will not select your specific Facebook page information until later.

    • Twitter: The message will post to your Twitter feed The button labeled Sign in with Twitter in the pop-up box.

      Note:

      A pop-up window will appear and prompt you to sign in. You will not select your specific Twitter account information until later.

  5. Choose the Message Type you want to send The buttons labeled Template and Quick Message under the Message Type header.

    • Template: Allows you to add photos, text, columns, and a customized layout

      Note:

      This is primarily for items such as Newsletters and Press Releases.

    • Quick Message: Allows you to send a text-only message to your subscribers

      Note:

      This is primarily for quick updates on closures, openings, and other messages that do not require photos or additional content.

  6. Select the Subscriber List you would like to send it to The dropdown labeled Subscriber List.

    Note:

    If you are selecting multiple lists, lists that have no new subscribers to add will not appear.

    Example: If you send a message and select the list with 50 people, including Bob and Karen, and then attempt to send it to the list that only Bob and Karen are on, it will no longer be available to select.

  7. Select the Sender Name you would like this message to be sent from The dropdown menu labeled Sender Name.

  8. Select Continue The button labeled Continue in the bottom right corner of the page.

  9. Create your message based on the message type

  10. Select Save & Continue The button labeled Save and Continue in the bottom right corner of the page.

  11. Choose your Send Options The boxes labeled Send Test and Print, and the checkbox labeled Schedule Your Message to be Sent Later.

    • Send Test: Sends a test message to preview your content; a prompt window will appear to enter an email address for the test message

    • Print: Allows you to print the message

    • Schedule Your Message to be Sent Later: This allows you to schedule the message to send out at a future date and time The month, date, and year and time fields.

      Note:

      Whenever a CivicSend message is scheduled, this schedule applies to all social media posts too. You can schedule the same message to send to all selected channels up to three times. Once scheduled, the messages will be saved separately to be edited, rescheduled, or canceled separately.

    • Send Now: Sends the message now The button labeled Send Now in the bottom right corner of the page.

      Note:

      Remember to review your subscriber list before the message sends.

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