This article will show you how to create and manage a category in the FAQs (Frequently Asked Questions) module.

Who can use this feature?
System Administrator | Owner

Create an FAQ Category

Sign in to your site
Navigate to Modules and on the Content tab, select FAQs
Select Add Category
Fill in the information fields
- Category Name: Create a category name
- Start Display: Enter a display date to auto-publish the category. A blank date will immediately publish the category.
- End Display: Enter an end display date to auto-unpublish. A blank date will leave the category published indefinitely.
- Number to Display: Maximum number of FAQs that display on a related page
- Show Archives: Leave as the default
- Template: Choose a template you would like for your category
- Category Color: Categories can be assigned custom colors, which appear in the FAQ tags for better visual organization.
- Permissions: Set permissions at the category level
  - View: May view the live side only
  - Author: Submit new items, modify/delete unpublished items
  - Publisher: Publish new items, modify/delete unpublished items, modify/unpublish published items, and publish/reject submitted items
  - Owner: Publish new items, modify/delete unpublished items, modify/unpublish published items, publish/reject submitted items, create/modify categories and assign category permissions
Scroll to the top and select Save or Save and Publish

Add a Subcategory

Subcategories are optional, offering flexible organization without requiring changes to existing content. Each FAQ question includes a subcategory dropdown, allowing assignment to a single subcategory. The dropdown is disabled if no subcategories exist.

Sign in to your site
Navigate to Modules and on the Content tab, select FAQs
Select an existing Category
Click the Add Subcategory button
Enter a Name for the subcategory and click Save
Assign the subcategory to the applicable FAQ(s) using the drop-down

Modify a Category

Sign in to your site
Navigate to Modules and on the Content tab, select FAQs
Select Choose an Action and then Properties next to your desired category
Modify the fields
Click Save

Delete an FAQ Category

Important Note:
You cannot delete a category that has questions in it.

Sign in to your site
Navigate to Modules and on the Content tab, select FAQs
Find the category you would like to delete, select Choose an Action, and then Unpublish
Scroll down to the Unpublished Categories section, select Choose an Action, and then Delete
Select OK on the dialog box that says, Are you sure you want to delete this category?

View Archived FAQ Categories

Instructions