Add & Manage Organization Users

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This article will show you how to add users to an Organization. You can also use the Import Users option to bulk-add users with a CSV file.

Who can use this feature?

Organization Owners

Add a User to Your Organization

  1. Log in to the Staff Center

  2. Navigate to UsersThe Users option in the left-hand navigation menu.

  3. Select Add UserThe Add User button on the Users tab.

  4. Fill out the user fields Form fields for adding a new user, including email, first name, last name, and phone number.

    • Email Address: Enter the user's email address

    • First / Last Name: Add the user's first and last name

    • Phone Number (optional): Add a phone number for the user

  5. Click SaveThe Save button on the add user screen.

  6. The user can now be added to groups

  7. The user may receive an email to validate their account and create their password

    Note: View our article Expired Verification Email if your user's validation link has expired after 6 minutes.


Remove a User from an Organization

Removing a user from an Organization does not delete or in any way impact the user account record in Single Sign-On. It will also not affect permissions for that user within other CivicPlus products, with the exception of Web Evolve and HCMS. Removing a user from an organization simply removes their ability to access the Staff Center.

If you just wish to remove a user's access to group permissions, view the Remove Users from a Group article.

  1. Log in to the Staff Center

  2. Navigate to UsersThe Users option in the left-hand navigation menu.

  3. Select Actions and then Remove next to the user Table displaying user information with an option to remove the user highlighted in the Actions column.

  4. Click Ok on the pop-up that says Are you sure you want to remove this user from this organization?Confirmation dialog asking to remove a user from the organization with an Ok button highlighted.


Supporting Articles