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Create and Manage Frequently Asked Questions

  • Updated on Jul 15, 2026
  • Published on Jul 17, 2025
  • 1 minute(s) read
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Create an FAQ

  1. Expand Create Other
    Create Other button below the Dashboard header.

  2. Click Create FAQ
    The Create FAQ button in the expanded Create Other menu. on the Dashboard.

  3. Complete the Question and Answer fields

  4. Select the Categories and Terms tab
    The Categories and Terms tab in the left-hand navigation menu.

  5. Enter the category the question is associated with
    The Category text input field in the Categories and Terms tab.

  6. Select the Related Content tab and complete the Related Content fields, if desiredThe Related Content tab in the left-hand navigation menu.

  7. Select the Weight tab
    The Weight tab in the left-hand navigation menu.

  8. Enter an FAQ weight
    The FAQ Weight text input field in the Weight tab.

    Note:

    FAQs will display in Alphabetical order by default, but weights may override this setting for a specific item. Lower weights will rise to the top, and higher weights will sink to the bottom.

  9. Publish the FAQ

  10. Click Save
    The Save button at the bottom of the page.

Edit an FAQ

  1. Navigate to the FAQ page

  2. Click Edit

  3. Make the necessary edits

  4. Select the Advanced tab
    The Advanced tab in the left-hand navigation menu.

  5. Detail any edits made in the Revision log
    The revision log message text input field.

  6. Publish the FAQ

  7. Click Save
    The Save button at the bottom of the page.

Copy an FAQ

  1. Navigate to the FAQ page

  2. Expand the FAQ you want to clone
    The plus-shaped button to expand a frequently asked question.

  3. Click edit

  4. Click Clone
    The button labeled Clone.

  5. Make any edits as necessary

  6. Publish the page, if desired

  7. Click SaveThe button labeled Save in the bottom left corner.

View FAQ Revisions

  1. Navigate to the page

  2. Expand the FAQ for which you want to view revisions The plus sign to the right of the question.

  3. Click editThe edit button below the answer to the question.

  4. Click RevisionsThe button labeled Revisions to the right of Edit and left of Clone.

  5. View the list of previous revisions

Revert an FAQ Page to a Previous Version

  1. View FAQ Revisions

  2. Select Revert to revert the Event page to a previous version The button labeled Revert to the right of the page details.

  3. Select Revert to confirm the revision The larger button labeled Revert.

Publish or Unpublish an FAQ

  1. Navigate to the page

  2. Expand the FAQ you want to publish or unpublish The plus sign to the right of the question.

  3. Click edit
    The URL labeled edit below the frequently asked question.

  4. Select the Publishing tab
    The Publishing tab in the left-hand navigation menu.

  5. Complete the Publishing options
    The Published toggle, and the Publish on and Unpublish on fields in the Publishing tab.

    • Published: Check or uncheck the box to publish or unpublish, respectively

    • Publish On: Manually select or type a date and time to publish the event at a later date
      The Publish on calendar icon with a date selected on the calendar.

    • Unpublish On: Manually select or type a date and time to automatically unpublish the event
      The Unpublish on calendar icon with a date selected on the calendar.

  6. Click Save
    The Save button at the bottom of the page.

Delete an FAQ

Important Note

Only Site Admins can perform this function. This action cannot be undone.

Instructions

  1. Navigate to the page

  2. Click Delete

  3. Click Delete to confirm deletion

    Warning:

    This action cannot be undone.

Question and Answer Fields

The Question and Answer fields in the Question and Answer tab.

  • Question: Type the frequently asked question

  • Microsite: Select the appropriate microsite for the question

  • Answer: Type the answer/response to the question

  • Summary: Enter a summary of the question or topic
    The Summary text input field in the Question and Answer tab.

    Note:

    This field is only visible after clicking Edit Summary
    The URL labeled Edit summary.

Related Content Fields

The Related Link text input fields.

  • URL: Enter the URL of the content to link to

  • Link Text: Enter the display text to mask the link

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