Recreation Management has a process to capture participant waiver/release acknowledgment. For public online registrations, the waiver acknowledgment process is clear. The user authenticates and agrees to the waivers during checkout. They cannot complete registration otherwise.
For in-person registrations, the process is a little more confusing. Recreation Management has traditionally shown staff the waivers but has left it up to staff to either skip those waivers or agree to them on behalf of the participant. We, and many of you, have reservations about this process.
To address this issue, we introduce the concept of an online waiver agreement, even for in-person registrations. It is important to note that this process can be disabled if desired. We recommend you enable this feature.
Additional will be developed, and descriptions of these capabilities are at the bottom of this article.
Important Note:
Preliminary registration steps will vary for different facilities/activities.
If you set your Waiver to Annually, that means the user has to re-sign the waiver on the year-to-date of when it was originally signed.
If your organization needs access to a signed waiver that is not visible in Recreation Management (For example, a FOIA request or legal reasons), please submit a support ticket with:
Receipt number
Waiver name
User name
Any other information that might seem relevant
Instructions
Log in to Recreation Management
Navigate to the Catalog tab
If needed, select the Account for the transaction
Navigate to the tab of your desired item
Select the item you wish to register users under
Fill out reservation details (these will vary depending on the item)
Click Add To Cart
Select Checkout
Navigate to the Waivers tab
Staff will see a note that tells them the waiver will be emailed to the user
The User will receive an email separate from their receipt; they will select Click here to be taken to a waiver agreement form
User can then fill out and submit the waiver
Note: The user must successfully confirm their name and email address before the waiver is considered to be acknowledged (The E-Waiver expires after 14 days).