Resolve a Redirect Error as a Result of an Account Merge

  • Updated on Aug 13, 2025
  • Published on Jul 31, 2025
  • 1 minute(s) read
Prev Next

A Redirect Error message occurs in the case of a bad account merge. To resolve this problem, follow the instructions below.

Important Note

If you still receive an Error message after following the below instructions, contact Support.

Instructions

  1. Navigate to Functions > Undo Merge Functions, undo merge option in the left navigation menu.

  2. Select the Undo Merge tool next to the desired user Undo merge tool.

  3. Select OK to Are you sure you want to undo this merge?Ok button on the undo merge menu.

  4. Follow our article Merge Duplicate Accounts and Keep User History to redo account merge

Related articles