Introducing the New CivicPlus Status Page!  

Check real-time updates on maintenance, incidents, and system performance all in one place. You can now subscribe to get automatic notifications for all products or only the ones you use. Visit the Status Page.

Undo Accidental Merge

Prev Next

This article will tell you how to undo an accidental merge of accounts.

Instructions

  1. Navigate to Functions > Undo MergeFunctions, undo merge option in the left navigation menu.

  2. Manage filters, if needed Manage filters as needed.

    • Search: Search for the users

    • Items per Page: Choose 50, 100, 500, or 1000

      Note:

      Results will auto-populate, so there is no need to refresh the page.

  3. Select the Undo tool next to the merge action Undo merge tool.

  4. Select OK to Are you sure you want to undo this merge? pop-up Ok button the undo merge menu.