The Block Submission feature prevents requests from being submitted into categories by creating a "dead-end". By adding in a message via the secondary question setting, your organization can redirect the resident to the correct place.
Instructions
Navigate to your Profile, then select Manage Organization:
Select Request Categories:
Select the Actions (three vertical dots) menu next to the category, then select Edit:
Select the Block Submission toggle, then click Update:
Navigate back to the Request Categories page and select + Question next to the category:
Enter the message or note you'd like the user to see:
Select the Message or Note option from the Question Type drop-down list:
Note:
Use the Message or Note Question Type to redirect the resident. For example, it could be a phone number to call or a website to go to for more information.
Click Create:
Resident Submission View
When a resident submits a request with Block Submission enabled, they'll receive a message that the organization does not accept requests for that category.
