The Block Submission feature prevents requests from being submitted into categories by creating a "dead-end". By adding in a message via the secondary question setting, your organization can redirect the resident to the correct place.
Instructions
Navigate to your Profile, then select Manage Organization
Select Request Categories
Select the three vertical dots next to the category, then select Edit
Select the Block Submission toggle, then click Update at the bottom of the page
Navigate back to the Request Categories page and select + Question next to the category
Enter the message or note you'd like the user to see
Select the Message or Note option from the Question Type dropdown list
Note:
Use the Message or Note Question Type to redirect the resident. For example, it could be a phone number to call or a website to go to for more information.
Click Create
Resident Submission View
When a resident submits a request with Block Submission enabled, they'll receive a message that the organization does not accept requests for that category.
