This article will list some of the common SeeClickFix 311 CRM Request Categories that departments may use to manage requests.
Animal Control
Dead animal
A sick or injured animal
Lost/found pet
Wild animal in a populated area
Building Department
Abandoned/vacant property issues
Building violation
Debris or trash on private property
Graffiti on private property
High grass
Housing code violation/issue
Nuisance on property
Overgrown poison ivy
Property maintenance issue
Vacant lot
Zoning violation
Fire
Include a note on each request type that this platform is not to be used for emergency issues. In the event of an emergency, please call 911.
Blight
Fallen tree on power lines
Fire alarm testing
Fire department non-emergency issue
Fire hazard - an unsafe condition
The fire hydrant is broken or damaged
Fire hydrant leaking
Open burn permit
Health Department
Environmental pollution
Health hazard
Health issue
Housing health concern
Illegal dumping
Litter
Restaurant health concern
Planning Department
Economic growth idea
Long-term planning project
Police Department
Include a note on each request type that this platform is not to be used for emergency issues. In the event of an emergency, please call 911.
Abandoned vehicle
Bike lane enforcement
Illegal activity
Needle disposal
Noise violation
Parking enforcement
Public Works and Engineering Department
Dead animal
Drainage/flooding
Catch basin clogged
Debris
Erosion
Flooding
Sewer problem
Standing water
Water main break
Graffiti
Illegal dumping
Missed trash pickup
Missed recycling pickup
Overgrown brush/tree
Pothole
Sidewalk issue
Broken curb
Crack in the sidewalk
Graffiti on the sidewalk
Obstructed sidewalk
Snow/Ice removal
Street light issue
Traffic or street sign issue
Traffic signal issue
Winter weather issues
Recreation Department
Damaged playground equipment
Tree trimming
Recreational permits
Park - landscape maintenance
Recreational vehicles
School Department
ADA compliance issues near the school
Crossing guard issue
Crosswalk issue near the school
Pedestrian lighting near the school
Traffic flow and congestion near a school
Mayor/Town Manager/Administrator
Other
General Inquiry
Water Department
Water Issues
No water
Pressure Issue
Quality Issue
Water cover/cap issue
Main break
Hydrant Issue