Close a Work Order

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Once work has been completed for a Work Order, it should be marked as Done. In this article, we go through this workflow.

Important Note

All Users can close Work Orders. However, Internal Personnel users can only close Work Orders assigned to themselves.

Instructions

After a Work Order has been assigned and work has been completed, the Work Order should be marked as Done. Before doing so, here are some additional steps:

  1. Sign in to your site if you have not done so already

  2. Navigate to the Work Orders tabThe Work Orders tab highlighted on the CRM home screen.

  3. Select the Work Order you wish to closeThe Work Orders tab with a work order highlighted for selection.

  4. If Resources were budgeted for this Work Order, click the Pencil icon next to each Budget Resource to add that resource to the Used Resource sectionA work order with the Add Budgeted Resources (Plus) buttons highlighted.

    Note:

    If there are no Budgeted Resources, Used Resources can still be added to the Work Order.

  5. When adding a Used Resource a pop-up window will appear to ask you how much of that Resource was usedThe Add a resource pop-up screen with the Units field highlighted.

  6. Click AddThe Add a resource pop-up window with the Add button highlighted.

  7. Ensure that the Work Order status is set to DoneThe Edit Work Order screen with the To Do drop-down menu expanded and highlighted.

  8. Click Update Work OrderThe Work Order screen with the Update Work Order button highlighted.