Create & Manage Resident Accounts

Create a Resident Account

Residents can create an account through the website or mobile app using the CivicPlus Single Sign-On solution. This streamlined process supports social logins, two-factor authentication, and improved security. Follow the steps in this article to register, verify your email, and set your location to start submitting requests.

Important Notes

• Please be aware that SeeClickFix 311 CRM is a public platform where content can't be deleted/edited to ensure all requests are taken into consideration. In order to create a productive environment, we want our users to be safe, respectful, and responsible. Please review our Terms of Use before you report an issue.

• SeeClickFix 311 CRM updated the user registration process to be integrated with CivicPlus Single Sign-On to provide:

  • Ability to register/log in using social accounts (Apple, Google, Facebook, Microsoft)

  • Two-factor authentication

  • Improved password security requirements

  • Ease of use for residents to navigate between CivicPlus products

Web Browser Instructions

1. Navigate to the SeeClickFix311 CRM website

2. In the bottom left-hand corner, select Resident Sign Up

3. Fill in the information fields to create a CivicPlus account

   • Email address: Add the email address of the resident

   • First Name: Enter the resident's first name

   • Last Name: Enter the resident's last name

   • Phone Number: Add a phone number for the resident

   • Password: Create a password

   • Confirm Password: Re-enter the password just created

4. Click Create Account

5. You will receive an email notification to verify your account

6. Enter the One Time Password (OTP) to confirm the email, then click Verify

7. Complete your Registration

   • Email: Enter the email the resident wants to use to receive notifications

   • Display Name: Enter a name for the public to see

   • I agree to the Terms of Use: Check the checkbox to agree to the Terms of Use

     Note:

     Your display name is public. You may opt to create a display name that is non-personally identifying such as ‘Concerned Citizen’, or ‘HelpfulNeighbor’. Your email address will not be made public. You can opt-in or out of receiving notifications regarding issues you report or comments you make.

8. Click Register

9. Set your home or work location

   1. Nearest intersection to your home or work: Enter the address of the nearest intersection of either the resident's home or office

   2. Click Set Your Location

10. You will need to confirm their email

Mobile App Instructions

1. Download “SeeClickFix” or your city's branded app

2. Open SeeClickFix 311 CRM and visit the Profile tab

3. Select Register

4. Complete the Sign-Up form

5. Confirm your email

Delete My Resident Account

This article will detail how to delete your resident account registered with SeeClickFix 311 CRM. You will need to go through the steps, as the organization cannot delete your account for you.

Before you delete your account, please consider the following:

• Your display name does not have to be personally identifying and can be edited so your identity remains anonymous. We will never post your email address on a public site.

• You may update/change any of the following by accessing your Account Preferences:

  • Display name (You may opt to create a display name that is non-personally identifying such as 'Concerned Resident' or 'Helpful Neighbor')

  • Password

  • Avatar (a public-facing image associated with your account)

  • Home location (not a physical address; should be a town and/or state/province)

  • Time zone

  • Language

  • Links to your social media accounts on X (formerly Twitter) and/or Facebook

Important Notes

• Deleting your account is irreversible. You will have to create a new account in order to use SeeClickFix 311 CRM in the future.

• If you do not have access to your account or need additional assistance with account deletion, please submit a support ticket.

• View our Terms of Use for information on our data retention policy.

Instructions

1. Sign in to the SeeClickFix 311 CRM website

2. Click the profile icon in the top right corner and select the Preferences option

3. Scroll down and click the Delete Account button

   Note:

   If this option is unavailable to you, please contact Support.

4. Confirm the deletion request by viewing the SeeClickFix 311 CRM Account Deletion Request email sent to the email address associated with the account