To remove/deactivate a member from the organization, some housekeeping needs to take place first. This ensures that no Requests are left unassigned.
Important Notes
If the user is set as the auto-assignee, or is listed in the SLA "Escalate To" field on any Request Categories, they must be replaced before deactivating the user.
Deactivating a member from your organization does not delete their SeeClickFix 311 CRM account. If the user has been set up with a handle, this handle will remain within the CRM system to preserve historical pings, and cannot be re-used.
Instructions
Reassign all Open or Acknowledged issues that are currently assigned to the user
Navigate to Profile, then select Manage Organization:
Select the Members tab:
Click the Edit option next to the member you wish to remove:
Click Deactivate Member:
Select Confirm on the pop-up that says Are you sure you want to deactivate this membership?:
