Edit a Comment on a Request

Organizational users can edit internal and public comments within the internal system.

Comments made by members can now be edited within 7 days of being posted.  An “Edited at Date/Time” label will be added to the comments that have been modified, and an audit log (paper trail) will be available to SeeClickFix 311 CRM administrators.

Important Notes

• Editing a comment does not resend an update to anyone following the request.

• Internal personnel cannot edit public comments; they can only edit internal comments.

Instructions

1. Sign in to your site

2. Navigate to the Requests tab

3. Select the desired request

4. Locate your comment that you would like to modify and select Edit in the top right-hand corner of the comment box

   Note:

   If an Edit option does not appear, the available time to edit has expired (within 7 days of the post).

5. Make desired changes to the comment

6. Select Update