Organizational users can edit internal and public comments within the internal system.
Comments made by members can now be edited within 7 days of being posted. An “Edited at Date/Time” label will be added to the comments that have been modified, and an audit log (paper trail) will be available to SeeClickFix 311 CRM administrators.
Important Notes
Editing a comment does not resend an update to anyone following the request.
Internal personnel cannot edit public comments; they can only edit internal comments.
Instructions
Navigate to the Requests tab:
Select the desired request:
Locate your comment that you would like to modify and select Edit in the top right-hand corner of the comment box:
Note:
If an Edit option does not appear, the available time to edit has expired (within 7 days of the post).
Make desired changes to the comment:
Select Update:
