Enable a Templated Message
A Templated Message cannot be used in Conversations unless it is enabled. An enabled Templated Message will display true in the Enabled column.
Click the Profile Icon and select Manage Organization
Select Templated Messages from the left-hand menu
Click the Action Menu and then Enable for your desired Templated Message
Disable a Templated Message
Disabling a Templated Message prevents it from being used as a response to conversations. A disabled Templated Message will display false in the Enabled column. A Templated Message must be enabled to be used.
Click the Profile Icon and select Manage Organization
Select Templated Messages from the left-hand menu
Click the Action Menu and then Disable for your desired Templated Message
