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Enable or Disable Guest Submissions

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An Owner of an organization can choose whether or not to enable guest reporting for an agency or individual category.

We recommend, as a best practice, that if the organization disables guest reporting, it should also disable anonymous reporting.

Instructions

  1. Sign in to your site

  2. Click your Profile icon and select Manage Organization:The User Profile dropdown menu with the Manage Organization option highlighted.

  3. Select Request Categories on the left navigation menu:The Requests section with the Request Categories option highlighted.

  4. To manage guest submissions for an entire agency select the Actions (three-dot icon) menu and click Enable Guest Submissions or Disable Guest Submissions:The Actions menu expanded with the Enable Guest Submissions and Disable Guest Submissions options highlighted.

  5. To manage guest submissions for an individual category:

    1. Select the Actions (three-dot icon) menu and click Edit:The Actions menu of a specific request category with the Edit option highlighted.

    2. Check or uncheck Enable Guest Submissions:The Edit Request Category screen with the Enable Guest Submissions checkbox enabled and highlighted.

    3. Scroll down and click Update to save:The Edit Request Category Update button is highlighted.