Enable or Disable Anonymous Reporting

Organizations can enable or disable anonymous reporting for individual categories or agencies.

We recommend, as a best practice, that if the organization disables anonymous reporting, it should also disable guest reporting.

Important Notes

• Categories will be set to anonymous reporting by default.

• The agency setting will not impact existing categories created under that agency.

• When anonymous reporting is disabled, it will remove the ability to select reporting as anonymous on the web portal, CRM new request form, iOS (version 5.15.0), and Android (version 6.6.0.4692) mobile apps. For older versions of the mobile apps, the user will get an error that the category does not allow anonymous reporting.

Instructions

1. Click your profile icon and select Manage Organization

2. Select Request Categories on the left navigation menu

3. To manage guest submissions for an individual category, select the three-dot menu and then Edit

4. Check or uncheck Enable Anonymous Submissions

5. Scroll down and click Update to save

6. To manage anonymous submissions for an entire agency:

   1. Select the three-dot menu and then Edit Agency

   2. Check or uncheck the Default permit anonymous reporting

   3. Click Update

      Note:

      The agency setting will not impact existing categories created under that agency.