Released Enhancements
API Authentication Update: HTTP Basic Auth Login Deprecated
To improve security and align with CivicPlus platform standards, the Basic Auth legacy API login method for SeeClickFix 311 CRM will be deprecated as of January 31, 2026. Authentication now requires a CivicPlus Account Personal Access Token.
What’s Changing
Deprecated: HTTP Basic Auth login method for API access
New Requirement: Use of CivicPlus Account Personal Access Token for all API Authentication
New Authentication Method
Users must now authentication API requests using a Personal Access Token tied to their CivicPlus Account.
Steps to Authenticate:
Create a Personal Access Token
Log into your CivicPlus Account
Navigate to Password and Security settings
Generate a Personal Access Token and copy the full string
Use the Token in API Requests
Include the token in the HTTP Authorization header
Authorization: Bearer <CP-Personal-Access-Token>
Notes
This requires the user to have a CivicPlus Single Sign On enabled account with SeeClickFix 311 CRM. For members of Organizations, steps to migrate are available on the Help Center. For public users, resetting your password will trigger the migration to CivicPlus Single Sign On.
The enhancement to the API using the Personal Access Token was made in September 2024.