Released Enhancements
API Authentication Updated
Authentication for access to the SeeClickFix 311 CRM has been updated to now utilize the user's CivicPlus Account Personal Access Token. Users can now create Personal Access Tokens for authentication to SeeClickFix 311 CRM APIs, by visiting their CivicPlus Account Password and Security page.
The SeeClickFix 311 CRM user must be utilizing CivicPlus Single Sign-On to take advantage of this Token for authentication. If the user needs to be migrated from SeeClickFix 311 CRM login to CivicPlus Single Sign-On, please see the CivicPlus Single Sign On Login Experience article. All new users on SeeClickFix 311 CRM are automatically set up with CivicPlus Single Sign On.
Here are the steps for users to authenticate to SeeClickFix 311 CRM APIs:
Visit your SeeClickFix 311 CRMaccount preferences.
Navigate to the API page and click the link to the CivicPlus Account Password and Security page.
Create a Personal Access Token and immediately copy the full string value.
Pass the CP token in an HTTP Authorization header on your API requests, as follows:Authorization: Bearer
The API Authentication documentation on SeeClickFix 311 CRM API developer site has also been updated to describe this change.
"Closed" Date Column Added
On the request list in the CRM, a new column has been added for the date the request was Closed. This will improve filtering and searching for requests that have been closed on a specific date.
Logout Improvements
The SeeClickFix 311 CRM authentication system has been updated, so that logging out now also logs users out of Authentication. This provides a more seamless user experience with CivicPlus Single Sign-On, increases security, and improves the process for switching between accounts.
In addition, the logout functionality across SeeClickFix 311 CRM web applications (such as CRM and Web Portal) has been improved, so that a logout initiated from one is detected on the others.