Reply to a Conversation

You can reply to a Conversation by clicking Reply or Add Message. Selecting Reply copies the previous message, like in an email, but limits your reply to the same channel the conversation is in. The Add Message option allows you to add a response in different channels.

Important Note

You cannot reply or add messages to a closed conversation.

Instructions

1. Sign in to your site

2. Navigate to the Conversations tab

3. Click Go to Conversation Details for the desired conversation

4. Click Reply or Add Message

   • Reply: Copy the previous message and respond in the same channel

   • Add Message: Respond to the conversation using any channel

5. Type your response

6. Click the Add Attachment link to add any desired attachments

   Note:

   The file size limit for an attachment is 20 MB.

7. Click Send or Log:

   • Send: Send your Reply

   • Log: Send your Message