The left menu of the Requests page allows you to search and filter requests created in your organization.
Instructions
Navigate to the Requests tab
In the Search box, you can type the request ID, street name, or keywords for the request
Or use the filter bar on the left side of the screen
Note:
The default filters in the system do not include Archived issues or requests in categories that have been disabled. If you want to include these types of issues in the export, you will need to select them in the filters.
Saved Searches: View and select a list of searches that have been saved
Created Date: Filter by the start and end date of the request
Due Date: Select a start and end date for when the request is due
Closed Date: Choose the date range for a closed request
Service Level Agreement (SLA) Percentage: Filter by a specific SLA range
Status: Select a request status from the dropdown
Priority: Choose High, Normal, or Low priority for the request
Assignee: Select to filter by staff members assigned to a request
Categories: Filter by a specific request category
Geography: Select a geographic location from the list
Filters will apply automatically. Select Clear Filters to reset
