CivicPlus Agent and SeeClickFix 311 CRM

Important Notes

• This integration currently requires a CivicPlus Web Central or Web Evolve site.

• CivicPlus Agent can only submit to SeeClickFix 311 CRM categories where guest submissions are enabled.

• Categories that require authenticated or registered-user submission are not currently supported through the agent submission flow.

CivicPlus Agent supports SeeClickFix 311 CRM as a knowledge source, helping residents submit service requests through a guided conversational experience.

Residents can describe issues in plain language, and the agent will capture the necessary details, including location, category, descriptions, and supporting images, before submitting the request to SeeClickFix 311 CRM on the resident’s behalf.

Example prompts:

• Help me report graffiti at the local school.

• There’s a pothole on my street.

• I ran over a loose manhole cover on my way to work this morning.

This creates a faster, simpler reporting experience for residents while helping staff receive more complete and actionable requests.

Configure the CivicPlus Agent for SCF

1. Create the CivicPlus Agent

2. Connect the SeeClickFix 311 CRM application to the agent Knowledge Base
   

3. Embed your agent on your Web Central or Web Evolve site

   Note:

   To support mobile submission, the chat widget may be configured to display in an open state immediately on page load by adding a query string parameter to the base URL. Contact CivicPlus Support to assist with chat widget configuration.

4. Test your agent

Resident Submissions

Once your CivicPlus Agent is configured for SeeClickFix 311 CRM, residents can:

1. Submit a request using the agent widget
   

2. Track the status of a submission and its resolution
   

3. View the submission in the SeeClickFix 311 CRM public portal.