This article walks through how to set up your Ingenico Link/2500 Device. Once set up, you will then need to register and configure your device for CivicPlus Payments.
Set Up the Device
Power on the device by holding the green button
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If the device does not power on, ensure the device is fully charged with the USB-C cable provided with the reader.
Note: On initial start‐up, you have to charge the battery for 16 hours.
After the device is powered on, and if it displays a Cloud / Disconnected message, please continue with Step 2.
If the reader displays the Serial Number, Unregistered, and a Registration Code, this indicates your device is already configured, and you can skip to Step 6.
Using the reader pin-pad enter 0 0 0 1. This will take you to the Admin Menu.
Using the F2 and F3 function keys to scroll, select option 1 - Communication Type. Within that menu, select option 4 - WIFI. Navigate back to the Admin Menu using the Yellow back button.
In the Admin Menu, select option 2 - WIFI Parameters. In that menu, select option 2 - Scan Networks to search for networks nearby. Once the scan is completed, you will see a list of networks available.
Select the network you wish to configure your device with and enter the network password if requested. Once connected, you will see a New Profile OK message and return back to the Admin Menu.
If you would like to confirm if the device is connected to the network you previously selected: you can navigate to option 2 - Wi-Fi Parameters in the Admin Menu, then option 3 - My networks. Here you will find a list of all previously saved networks. If the previously selected network is online, the word connected will be under the network name.
You can exit the Admin Menu by using the back (Yellow) button or the cancel (Red) button.
If this is the first time setting up the device with a Wifi network, or a code is not shown on the device, you may need to restart the device:
To force restart the device, hold the - button (left of the Green button) and the Yellow button (above the Green button) at the same time until the ‘Shutdown In Progress’ screen is shown (about one second).
You will need to power the reader again by following Step 1.
Configure the Link 2500 with the Virtual Terminal
When connected, the WiFi symbol will show connected and green on the top left.
The code displayed on the screen is the Registration Code required for this step.
Copy the code to enter into the CivicPlus Payments registration page