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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Find a Transaction in the Activity Log

  • Updated:

The Activity Log shows information for transactions in the Payments Portal such as the transaction ID, amount, and error code.  

 

 

Instructions

  1. Log in to the Payments Portal
  2. Navigate to the Activity Log tab
    Activity log.
  3. If you know which payment gateway configuration the transaction you are looking for belongs to, use the Gateway Configuration drop-down to select it or choose All Gateway Configurations to search across all configurations that you have access to
    Gateway configuration.
  4. Click on Filters
    Filters.
  5. Use the filters to narrow down the rows shown in the activity log
    Set filters.
    • Transaction ID: This is the Payments Portal transaction ID and must be an exact match
    • Latest Activity: The date and time of the latest activity on the transaction
    • Transaction Type: This is the type of activity/transaction (such as Sale, refund, void, and save payment method)
    • Transaction State: Lists the current state of the transaction (such as Abandoned, Completed, Declined, Errored, and Voided)
    • Pay Error Code: Displays the Pay Error Code for the transaction
    • Merchant Code: This is the payment gateway identifier, butit  varies by which payment gateway you are using
    • Amount: The amount of the transaction, if applicable
    • Last Four: The last four numbers of the permanent account number (PAN), the last four is not always available depending on the payment gateway and the type of activity
    • Gateway Configuration: The name of the Gateway Configuration that is tied to the transaction
  6. Once you have made your filter selections, the rows of the Activity Log will immediately update
    View activity log.

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