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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

View Sent Messages & Analytics

  • Updated:

All administrative users have access to view the global Sent Messages listing screen which contains information for all sent messages for the application. You can view a preview of the email and SMS messages sent, as well as statistics and recipient activity for a message. 

 

 

Instructions

  1. Sign in to your organization's Notifications site (http://notifications.civicplus.com/[orgname]/admin)
  2. Click the Sent Messages tab
    sent messages
  3. View the Message History
    message history screen
    • Subject: View the subject of the message
    • Lists: The number of subscription lists the message was sent to
    • Date Sent: When the message was sent; you can filter the list to sort by date sent
    • Sender: The sender of the message
  4. To view more information, click on the desired message
    select a message
  5. Navigate through the tabs to view details:
    • Statistics: See the number of emails and SMS messages sent as well as email statistics for bounced or opened emails
      email statistics tab
    • Email Activity: View a list of email recipients, the states of the message for the recipients, and the date
      email activity
    • Email Details: View a preview of the email sent
      email details
    • SMS Activity: View a list of SMS recipients, the states of the message for the recipients, and the date
      sms activity
    • SMS Details: View a preview of the SMS message sent
      sms details

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