This article will show you how to create a user. You can add a user to a front-end group or a back-end group, depending on what the user will have permission for.
Add a User
Important Note:
If the user already has a CivicPlus Single Sign-On account, you will not have to create an additional username and password for their Municipal Websites Central account. Available user fields will only include First Name, Last Name, Email Address, and Photograph.
Who can use this feature?
System Administrator
Select Modules and on the Site Tools tab, select User Administration
Select Add User
Fill in the information fields
Email Address (required): Add a primary email address
First Name/Last Name (required): Add the user's name
Photograph: Click Add to associate a picture with the user
Start Date/End Date: Decide an activation date and/or expiration date
Back-End Groups/Front-End Groups: Select groups to add the user to
Select Save or Save and Publish
Save: Saves the user, does not publish
Save and Publish: Saves the user and makes them publicly viewable
A Verification Email will be sent to the user's email address
Note:
If a verification email does not arrive, please check your email's spam filter and ensure your email provider is not blocking emails from noreply@civicplus.com. Click the forgot password link on the sign-in screen to send a new verification email. If you continue to have issues, contact CivicPlus Support. View the Expired Verification Email article for more information.
Modify User Accounts
Administrators cannot edit the name, email, or password for users. Users can modify their account information using the following instructions:
Delete a User
Important Notes:
Unpublishing a user is not an option. The user is immediately removed from your site when deleted.
If a user is removed from a CivicPlus Organizations site and then added again at a later date, their information will auto-populate once the email address is entered. That user's permissions will need to be reassigned.
Who can use this feature?
System Administrator
Navigate to Modules and on the Site Tools tab, select User Administration
Search for the user on the All tab or select the Back-End / Front-End Users tabs to narrow results
Find the user you want to remove and click Choose an Action, and then Delete
Select OK in response to the confirmation prompt
Troubleshooting
When I add a new user, it says they already exist, but I am unable to find their account.
Ensure you are searching the All tab on the User Administration module. If the user account was created without 'Back-End' groups being assigned, or the account has had 'Back-End' groups removed, it would cause the user account to become a "Front-End" user.
The user hasn’t validated their account. Ask them to use the Forgot Password feature.
The user’s account is unpublished. Check the "Unpublished Users" section in User Administration.