Assign Users to a Request Tracker Form via Forms Module

This article will show you how to add users to a RequestTracker form in the Forms module. You can also add them directly in the Request Tracker module.

Important Note:

You can assign users to a RequestTracker form, which will alert them of submissions.

Who can use this feature?

System Administrators | Owner | Publisher

Instructions

1. Sign in to your site

2. Navigate to Modules > Content > Forms

3. Select the RequestTracker category

4. Select your desired form

5. Open the Assigned To drop-down to select a user

   Note: For RequestTracker forms, you must activate the user to see them in this drop-down.

6. Enter email addresses into the CC Email List

   Note:

   You must separate multiple email addresses with a semicolon.The CC list will only send an email to the email address to notify the recipient that there is a request, the recipients will not be able to close the ticket or modify it unless they are set as active users on the RequestTracker module. If they are, they will be notified and then they can go to the RequestTracker module back-end and manage the request.

7. Click Save