This article will show you how to make users active or inactive.
Important Notes:
Users must be a member of a Group with RequestTracker permissions enabled. These are managed in the Group Administration module or the Permissions tab in the RequestTracker Module.
Users must also belong to the Active Users list in the Users tab in the RequestTracker module.
Users who do not meet both criteria will get a message stating "You do not have user rights to this module." This includes System Admins. If a System Admin moves himself to the Inactive Users list, they will lose access to the RequestTracker module.
If no one on your team has access to RequestTracker, have the Primary Contact for your account reach out to Support.
All sales before July 1, 2020 will have this version of CRT™. If your contract started after this date, please view the information for the new CRT package.
Who can use this feature?
System Administrator
Instructions
Navigate to Modules and on the Content tab, select RequestTracker
Navigate to the Users tab
Select Make Inactive or Make Active
Note: View our article Bulk Activate or Deactivate Request Tracker Users to make mass changes.