Associate Related RequestTracker Tickets (New CRT)

In the RequestTracker module, you are able to associate submitted tickets together that are similar. This allows you to easily monitor all related tickets.

Important Note:

All sales after July 1, 2020 will have this new version of Citizen RequestTracker (CRT™). If your contract started before this date, please view the information for the original CRT package.

Who can use this feature?

System Administrators | Owners

Instructions

1. Navigate to Modules > Content > RequestTracker

2. Open your desired Request Type

3. Find the original ticket and make note of the Ticket Number

4. On the related ticket, click Actions

5. Select View Details

6. Scroll down to below the Map display and in the Associated Requests field, enter the Original Ticket Number

7. Click Associate

8. Your screen should refresh, and you will not have to save

   Note: You will see the association on your other ticket as well.