Bulk Activate or Deactivate Users (New CRT)

This article will show you how to bulk activate users or make multiple users inactive.

Important Notes

• Users must be a member of a group with permissions to RequestTracker (managed via Group Administration or the Permissions tab in the RequestTracker Module) and be active in the Users Tab in the Request Tracker module.

• All sales after July 1, 2020 will have this new version of the Citizen RequestTracker (CRT™). If your contract started before this date, please view the information for the original CRT package.

Who can use this feature?

System Administrator

Instructions

1. Navigate to Modules > Content > RequestTracker

2. Navigate to the Users tab

3. To select all users, click the checkbox next to either Active Users or Inactive Users.

   • Alternatively, select multiple users if you want to make multiple users, but not all, Active or Inactive.

4. Click Bulk Actions

5. Select Make Active or Make Inactive