You can modify an existing CivicSend message as long as it is not Sent yet. That means it can be a Draft or Scheduled message, but cannot be a Sent message.

Who can use this feature?
System Administrator | Owner | Publisher | Author

Instructions

Sign in to your site
Navigate to Modules > Content > CivicSend
Select the Messages tab
Click on the Actions gear next to the message you want to modify
Select Modify
Modify Step 1 fields
- Subject: Modify the brief, descriptive subject
- Channels: Select channel options
  - Email: Message will send via email
  - {{glossary.SMS}}/Text: Message will send via text/SMS
  - Facebook: The message will post to your Facebook page
    Note:
    A pop-up window will appear and prompt you to sign in. You will not select your specific Facebook page information until later.
  - Twitter: The message will post to your Twitter feed
    Note:
    A pop-up window will appear and prompt you to sign in. You will not select your specific Twitter account information until later.
- Message Type: Select Template or Quick Message
  - Template: Allows you to add photos, text, columns, and customized layout
    Note:
    This is primarily for Newsletters, Press Releases, etc.
  - Quick Message: Allows you to send a text-only message to your subscribers
    Note:
    This is primarily for quick updates on closures, openings, and other messages that do not require photos or additional content.
- Subscriber List: Select lists
- Sender Name: Select the sender name that the message will be sent from
  Note:
  Site Administrators can create customized sender names.
Click Continue
Create your message based on message type (Template or Quick Message)
Select Save & Continue
Select a Sending option
- Send Test: Sends a test message to preview your content; a prompt window will appear to enter an email address for the test message
- Print: This allows you to print the message
- Schedule Your Message to be Sent Later: This allows you to schedule the message to send out at a future date and time
  Note:
  Whenever a CivicEngage Send (CivicSend) message is scheduled, this schedule applies to all social media posts too.
- Want your Message to have a Public Expiration Date?: Allows you to set a future expiration date
- Send Now: Sends the message now
  Note:
  Remember to review your subscriber list before the message sends.

Delete a CivicSend Message

Instructions