This article shows you how to create a new Public Adjustment/Cancellation Fee for a facility in Recreation Management. If you’ve turned on Public Cancellations and/or Public Rental Adjustments, you can charge public users a fee. This fee applies when they adjust or cancel their reservations.
Instructions
Log in to Recreation Management if you have not already
Navigate to Facilities and select Facility List
Click the plus-sign icon next to a Facility Name to expand a location
Click Edit Location (black-and-white pencil icon) to modify a facility
Navigate to the Cancellation Fees tab
Click Create Public Adjustment/Cancellation Fee
Fill in the Create Public Adjustment/Cancellation Fee fields
Addon (required): Select the appropriate add-on from the drop-down list
Note:
Only Admin Fee type add-ons will be listed here.
Fee Type (required): Choose the transactions this fee applies to on the public side from the drop-down list
Fee Amount: Click the dollar sign or the percent sign, then enter a flat dollar amount ($) or percentage (%) in the field
Min Days / Max Days: Set up various fee structures based on when the cancellation is happening
Example: You can set different cancellation fees based on how far in advance the user cancels. For example, charge $5 if they cancel 60 to 90 days before the reservation. Charge $10 if they cancel between 59 days and 1 day before. To do this, create multiple cancellation fees. The system will apply the correct fee based on when the user cancels.
Note:
The Min and Max Days on your fee need to be within the Min/Max Days set on your Rental Options tab.
Click Save New Public Adjustment/Cancellation Fee
Click Save Facility
The new Public Adjustment/Cancellation Fee has been created