Important Note
These enhancements will be released on June 3, 2026 by 11:59 p.m. Central Time.
Released Enhancements
Filter Facilities and Activities by Fillable Forms
Organizations using Advanced Fillable Forms can now filter both the Facility List and Activity List by attached fillable forms, making it easier to find where specific forms are configured:
Use the new Fillable Forms filter on the Facility List and Activity List pages
Select All Fillable Forms to view every facility or activity with at least one form attached
Select one or more specific forms to narrow results to only the facilities or activities using those forms
Combine this filter with existing options such as search, location, category, registration period, and scope
Why This Matters
Managing fillable forms across many facilities and activities is now faster and more efficient. Staff can quickly identify where a specific form is being used, whether they are validating a rollout, troubleshooting a setup, or cleaning up outdated configurations.
New Permission for Live Chat with Technical Support
System Administrators can now control which staff members have access to Live Chat with Technical Support. A new “Enable Help Desk Support“ permission is available when navigating to the Security tab, selecting Permissions, and clicking the Support tab. This allows administrators to enable chat access for the appropriate staff access groups.
What This Means
Organizations can decide which staff members can chat with technical support directly from within Recreation Management. This makes it easier to provide support access to the right teams while keeping permission management simple and familiar.
Important Note
This permission has been automatically enabled for all existing access groups. For access groups created after the release date or to remove this permission, administrators can navigate to the Security tab, select Permissions, click the Support tab, and then update the “Enable Help Desk Support” settings.
Coming Soon! Digital Membership Cards
Digital Membership Cards bring resident-facing membership cards into Recreation Management, allowing residents to view their memberships as digital cards directly from their Manage Memberships dashboard in their account. Digital cards display membership details along with a scannable barcode, QR code, or both, allowing members to check in using their phone or other device. Key capabilities include:
Session-level configuration: Administrators can enable or disable digital membership cards per session and choose whether cards display a barcode, QR code, or both.
Membership status indicators: Digital cards automatically reflect the membership’s current status.
Punch-pass scan counts: Punch-pass memberships display remaining scans directly on the card and update in real time as scans are used.
Household visibility: Household members can view membership cards associated with their household, and purchasers can view all cards created under their membership.
Public cancellation support: Residents can cancel memberships directly from the digital card view when public cancellation is enabled for the session.
Print support: Both residents and staff can print membership cards. Staff can choose to print either the physical or digital version from the internal membership profile.
Updated internal card management view: The internal View/Print Card page now displays physical and digital cards side by side, with management actions such as print, delete, and change number available from either view.
Action logging: Key staff actions related to digital membership cards are now tracked in the action log, including enabling/disabling digital membership cards and printing or downloading cards.
Why It Matters
Physical membership cards can be inconvenient to replace, easy to forget, and time-consuming for staff to manage. Digital Membership Cards help your organization:
Improve the member experience with quick, mobile-friendly access
Reduce administrative overhead associated with printing and replacing cards
Support faster and more efficient check-in processes
Provide a modern experience members increasingly expect
Coming Soon! Account Alerts
Account Alerts provide a new way to highlight important account information for staff during key interactions. Staff with the appropriate permission can designate account notes or account flags as Account Alerts, making critical information more visible across common workflows. Key capabilities include:
Create alerts from notes or flags: When creating or editing an account note or flag, authorized staff can select Apply as Account Alert to promote it to an alert.
Manage notices in one place: Account Notes and Account Flags have been combined into a single Account Notices section on user profiles. Staff can search, filter, and review notes, flags, and alerts together, with alerts sorted to the top.
Support multiple active alerts: Each household can have up to 15 active Account Alerts, with a live counter to show how many alert slots are still available.
View alerts during key workflows: Active Account Alerts appear in high-visibility areas, including:
When searching for a resident in the Catalog
Check-In under the Activities Tab
Global Membership Check-In
Track alert activity: Alert creation, updates, and removal are recorded in the audit log, including who made the change and when.
Control alert management with permissions: A new “Manage Account Alerts“ permission under the Account Management tab’s Household Actions section controls who can designate or remove alert status from notes and flags. Staff can still view alerts and open the alert drawer even without this permission.
Key Takeaways
Account Alerts help staff quickly identify important account details when assisting residents, checking in members, or completing transactions. By surfacing critical information at the right time, organizations can improve consistency, reduce missed details, and better support staff decision-making.
