Converge is one of the payment gateways supported by CivicPlus Payments. This article contains information about the available features and how CivicPlus Payments and Converge work with CivicPlus' Recreation Management solution.
Features
Features List | Available with Converge? |
|---|---|
ACH | No |
Cards on File | Yes |
EMV | Yes |
Supports Contactless Payments | Yes |
Can Act as a Gateway and Processor | Yes |
View the Integrated Gateways article for a feature table for all payment gateways.
Important Note:
To increase security, CivicPlus has added managed challenges (CAPTCHA) to Payments. Before reaching the hosted payment form, users may see a security screen like the one below:
Cards on File
Converge allows for the tokenization of cards through both their Commerce Web Services and Hosted Payment Pages APIs. It is recommended that, before you start collecting cards-on-file, you instruct Converge to set up a shared token vault across all of your terminals. This will allow a user to save a card through one terminal but use it at another. If you do not have this setting on, you will run into processing issues. Learn more on the Converge Payment Methods on File article.
Follow the instructions to Add a Card on File to a Recreation Management account. When adding a Converge Card on File, it will bring up a payment screen for $0.00 where you can add your card number and billing address.
Checkout Process | Internal
Utilizing an Existing Card on File
Add items for a customer to the cart to process a Transaction Internally
On the Payment screen, select the Credit/Debit option
If the account has a Card on File, you can select a Saved Card
Click Add Credit/Debit Payment
Select Complete Transaction
Checking Out with a Card Using Manual Entry
Add items for a customer to the cart to Process a Transaction Internally
On the Payment screen, select the Credit/Debit option
Review the Amount and click Continue to Payment
Save Card: This option will be selected by default. Uncheck if you do not wish to save the payment method for future use.
Overpayment: Select if the Amount listed is higher than the Total Charges.
Before reaching the hosted payment form, you may see a security screen like the one below:
Click Checkout
Fill out the Payment and Billing Address fields
Commonly used Payment Fields can include:
Card Number: The 16-digit number on the payment card (Required)
Expiration Date: The expiration date printed on the payment card (Required)
CVV2: The 3-digit number printed on the back of the payment card.
This is usually listed next to the signature strip area on the back of the card
Commonly used Billing Address Fields can include:
First Name: The first name of the user whose bank account is connected to the card
Last Name: The last name of the user whose bank account is connected to the card
Address: The address of the user whose bank account is connected to the card
City: The city of the user whose bank account is connected to the card
State/Province: The state or province of the user whose bank account is connected to the card
Postal Code: The Postal Code (commonly known as Zip Code) of the user whose bank account is connected to the card.
Country: The country of the user whose bank account is connected to the card
Email Address: The email address of the user whose bank account is connected to the card
Phone: The phone number of the user whose bank account is connected to the card
Click Submit Payment
Checking Out Using a Card Reader
Add items for a customer to the cart to Process a Transaction Internally
On the Payment screen, select the Credit/Debit option
Review the Amount and click Continue to Payment
A screen will display when the transaction starts
You can then complete the transaction on the EMV device
Checkout Process | Public
Checking Out With a Saved Card on File
The customer will Process a Transaction on the Public View
On the Payment screen, select a Saved Card from the drop-down
Click Submit Payment
Review charges and select Complete Transaction
Checking Out by Manual Entry
The customer will Process a Transaction on the Public View
On the Payment screen, review the charges and select Continue to Payment
Save Card: This option will be selected by default. Uncheck if you do not wish to save the payment method for future use.
Click Checkout
Before reaching the hosted payment form, you may see a security screen like the one below:
Fill out the Payment and Billing Address fields
Commonly used Payment Fields can include:
Card Number: The 16-digit number on the payment card (Required)
Expiration Date: The expiration date printed on the payment card (Required)
CVV2: The 3-digit number printed on the back of the payment card.
This is usually listed next to the signature strip area on the back of the card
Commonly used Billing Address Fields can include:
First Name: The first name of the user whose bank account is connected to the card
Last Name: The last name of the user whose bank account is connected to the card
Address: The address of the user whose bank account is connected to the card
City: The city of the user whose bank account is connected to the card
State/Province: The state or province of the user whose bank account is connected to the card
Postal Code: The Postal Code (commonly known as Zip Code) of the user whose bank account is connected to the card.
Country: The country of the user whose bank account is connected to the card
Email Address: The email address of the user whose bank account is connected to the card
Phone: The phone number of the user whose bank account is connected to the card
Click Submit Payment
Checkout Process | Public Mobile View
Checking Out With a Saved Card on File | Mobile
The instructions below show the process for checking out with a card on file on the mobile public catalog.
The customer will Register for an Activity on the Mobile Public Catalog
Click Checkout in the cart
On the Payment screen, select a Saved Card from the list and click Review Transaction
Review charges and select Complete Transaction
Checking Out by Manual Entry | Mobile
The customer will Register for an Activity on the Mobile Public Catalog
Click Checkout in the cart
On the Payment screen, select Continue to Payment
Save Card: This option will be selected by default. Uncheck if you do not wish to save the payment method for future use.
Before reaching the hosted payment form, you may see a security screen like the one below
Fill out the payment details
Commonly used Payment Fields can include:
Card Number: The 16-digit number on the payment card (Required)
Expiration Date: The expiration date printed on the payment card (Required)
CVV2: The 3-digit number printed on the back of the payment card.
This is usually listed next to the signature strip area on the back of the card
Commonly used Billing Address Fields can include:
First Name: The first name of the user whose bank account is connected to the card
Last Name: The last name of the user whose bank account is connected to the card
Address: The address of the user whose bank account is connected to the card
City: The city of the user whose bank account is connected to the card
State/Province: The state or province of the user whose bank account is connected to the card
Postal Code: The Postal Code (commonly known as Zip Code) of the user whose bank account is connected to the card.
Country: The country of the user whose bank account is connected to the card
Email Address: The email address of the user whose bank account is connected to the card
Phone: The phone number of the user whose bank account is connected to the card
Click Submit Payment
Setup Steps
Set up your account and needed terminals with the Elavon Converge team
Order your gateway hardware if using EMV from your Elavon Converge rep
Read through the resources in the Converge section of the CivicPlus Platform Help Center
Gather your credentials and submit them to your Project Manager/Implementation Consultant
When the hardware arrives, set up EMV devices
Finish configuring your Converge account
If you have questions, please reach out to your Elavon Converge rep for assistance.