When the Work Request in CentralSquare Enterprise Asset Management (formerly known as Lucity) is closed, the integration will close the Request in SeeClickFix 311 CRM and add a system message to the Closing comment.
This action sets the status in SeeClickFix 311 CRM to Closed, and a customizable system message is added as a comment to the SeeClickFix 311 CRM Request. After this action is taken, SeeClickFix 311 CRM will perform future checks for updates to the CentralSquare Enterprise Asset Management Work Request.
In CentralSquare Enterprise Asset Management, there are a number of different possible closing statuses. Anything above Status code 950 in CentralSquare Enterprise Asset Management corresponds to a Closed Status in SeeClickFix 311 CRM Customizable closing messages can be assigned to Problem Codes and/or Status Codes and that message will be applied to the SeeClickFix 311 CRM Request in a comment.
After closing a Work Request in CentralSquare Enterprise Asset Management, the Request can be reopened within SeeClickFix 311 CRM. This may occur if the citizen sees that the Request has been closed, but wishes to reopen the issue. If they do reopen the issue in SeeClickFix 311 CRM, a new CentralSquare Enterprise Asset Management Work Request will be created, and updates to that new Work Request will be sent to the existing SeeClickFix 311 CRM Request.