If a category no longer serves a purpose, the category can either be removed entirely or disabled from public view.
Important Notes
If the Request Category that needs to be removed has been used to make a report, that Request Category cannot be deleted. It can only be disabled. If you attempt to delete an active Request Category, you will see a warning.
After disabling a category, it will not be selectable by citizens for the creation of a new Request. Requests already made to a disabled request category will remain visible to citizens and staff. A major reason why Request Categories cannot be deleted is to preserve the data associated with those categories. As such, reports can still be generated from the Request Export and the Report Card.
Instructions
Navigate to the User Profile, then select Manage Organization
Select Request Categories
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To disable a request category:
Select the Three-Dot Menu, then click Disable
Click OK on the pop-up that says Are you sure? This will prevent this request type from being used to report new issues
To delete a request category:
Select the three-dot menu, then click Delete
Click OK on the pop-up that says Are you sure?
