Released Enhancements
CivicPlus Agent Support for SeeClickFix 311 CRM
CivicPlus Agent now supports SeeClickFix 311 CRM, giving residents a new way to submit service requests through a guided conversational experience. This integration currently requires a CivicPlus Web Central or Web Evolve site.
For existing SeeClickFix 311 CRM customers, this means CivicPlus Agent can become an additional resident-facing intake path connected to your existing SCF request categories and workflows. Residents can describe an issue in plain language, and the agent helps capture the request details, including location, category, description, and supporting images, before submitting the request into SeeClickFix 311 CRM.
This can help residents get to the right category more easily and submit more complete requests, while staff continue managing submitted requests inside SeeClickFix 311 CRM.
Known Limitations
CivicPlus Agent currently submits SeeClickFix 311 CRM requests as Guest, or non-authenticated, submissions only.
CivicPlus Agent can only submit to categories where guest submissions are enabled.
Categories that require authenticated or registered-user submission are not currently supported through the agent submission flow.
Additional Resources
Customers can review how guest submissions are configured in the Enable or Disable Guest Submissions article.
For setup details and current limitations, see the CivicPlus Agent + SeeClickFix 311 CRM article.
If your organization wants to provide access to a Resident Agent experience from a SeeClickFix 311 CRM mobile app, you can review the Add & Modify Mobile App Buttons article.
For broader context on the CivicPlus Agent release, see the related release note.