Re-Categorization Analysis

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This article will show you how to distinguish if an item has been recategorized.

Instructions

  1. Sign in to your site

  2. Click on the Requests tab:The CRM home page, with the Requests Tab highlighted.

  3. Filter the data in the left column to the set of requests you want to analyze; for example, if you want to look at requests in a specific category for all time, make sure you select the category and all statuses Open, Acknowledged, Closed, and Archived:Request filters.

    Note:

    Save or clear this set of filters by selecting Save or Clear at the bottom of the column.Save or Clear Filters buttons.

  4. Search for the term Recategorized in the left-side filter column in the Requests list. The full-text search will find the matching requests because that is used in the standard recategorization message.Search the term 'recategoriezed' in the Search box in the left filters menu.

    Note:

    You might get all false positives along with that if someone used that term in a comment or description, for example.