Request Categories

When a resident uses SeeClickFix 311 CRM to report an issue, they will be presented with a list of Request Categories to select from to classify their report. Owner-level users have permission to adjust the account's configuration, including Request Categories.

Resources

• Common Request Categories by Department

• Adding New Request Categories

• Add a Question or Message to a Request Category

• Remove or Disable a Request Category

• Best Practices for Managing Request Categories

• Enabling User Restrictions on Request Categories

• What are Automatic Assignments?

• What is a Service Level Agreement (SLA)?

• What Does "Email to Route Requests" Mean within a Request Category?

• What is the Difference Between "Internal" and "Private" Request Categories?