Subscriptions keep members in the loop. When a member of an organization interacts with a request or work order, they are added as a subscriber and will receive email updates when a comment or a status change is made to a request or work order.
The following subscription options are available:
Subscribing to a Request Automatically
Members also become subscribers automatically whenever any of the following actions are taken on a request or work order if they aren't already subscribed.
The actions taken on a Request that will result in an automatic subscription are:
Creating a Request
Recategorizing
Changing the due date
Changing the priority
Adding public comment
Adding internal comment
Changing the status
Merging duplicate requests (subscribed to unarchived requests)
Assignment
Mentioned by another member using the @ symbol
On work orders, these actions include:
Creating a Work Order
Adding a comment
Making modifications
Adding photo
Adding a used resource
Changing status
Changing due
Mentioned by another member using the @ symbol
Subscription to an existing request subscribes members to child work orders