This article will walk through how to create and manage memberships in Recreation Management.
Important Note
If you adjust the price of membership, the changes will be made as follows:
Monthly: Update the membership settings recurring fee. Customers’ new monthly membership fee will take effect on the next monthly billing date.
Yearly: Update the membership settings recurring fee. Customers’ new yearly membership fee will take effect on the next yearly billing date.
Set Up a Membership
Create a Membership session or sessions:
Note:
We recommend using a unique name for the session such as "Youth Aquatics Membership" instead of just "Youth" so that it's easier to distinguish between sessions in reporting.
Configure Membership Settings:
Note:
A Membership Term must be selected to avoid issues with prerequisites.
Create a Membership/Pass Card Template, even if you will not be printing a physical card:
Note:
Make sure to assign the card template to the Card Style section of the Membership Settings.
If desired, Print Membership Cards:
Note:
If this is a Family Membership, make sure to create a card for each family member.
You can also Associate a Preprinted Card with a Membership:
Membership Types
Family and Individual Memberships
The Family Membership type allows you to determine how many individuals within a single account the membership can be associated with. Family memberships are sold to the primary account holder only. Each additional family member must have a card created or added at checkout.
Individual Memberships are best for users in which a membership card/number can only be associated with one individual on their account.
Learn more about Individual and Family Memberships.
Seasonal Memberships
Seasonal Memberships have a fixed start and end date (such as Outdoor Pool Membership). It is best practice to create a new session for each seasonal pool membership. This can be easily accomplished through Program Rollover.
Punch Cards
Recreation Management allows for a set number of Max Facility Scans that operate like a punch card/pass. Every time a user checks in, Recreation Management reduces the number of punches remaining on their account.
Auto-Billing Memberships
Two main types of auto-billing can be used with memberships in Recreation Management: Continuous Auto-Billing or Structured Auto-Billing.
Continuous Billing is similar to a utility bill every month. These memberships are technically one month long and are set to auto-renew at the end of the month.
Structured Billing is similar to a mortgage or car loan, where you have X number of months to pay off the balance. Monthly installments will be created over the term of the membership (Example: Annual membership will have 12 installments; a 2-year membership would have 24 installments).
Learn more about Auto-Billing Start Dates for Memberships and how to Enable Retroactive Start Dates.