Important Note
These enhancements will be released on September 9, 2026, by 11:59 p.m. Central.
Released Enhancements
Introducing Family Membership Checkout Flow for Rec
We're thrilled to bring this exciting new experience to your organizations and communities. Family Membership Checkout Flow is designed to make managing Family Memberships faster, easier, and more convenient than ever, giving residents a self-service way to assign household members right at checkout while giving your staff the controls to manage participant limits and eligibility.
In this training, we'll walk through everything you need to know, from assigning participant limits for family memberships to selecting additional members for family memberships at checkout, so your team feels confident and ready to get started.
We're excited to bring this to Recreation Management, and we can't wait to see Family Membership Checkout Flow in action at your organization.
Additional details can be found in the release notes below and within the linked help center articles:
Assign Participant Limits for Family Memberships
Organizations can now configure participant limits for Family memberships to better manage how many adults and children can be included. Set Family membership limits in session settings, including:
Max Adults per Family Membership
Max Children per Family membership
Existing Max Cards per Household setting
When a limit is reached, the system displays a clear message indicating that no additional members of that type can be added.
Membership Renewal Behavior
During renewal, participant limits are checked against the membership’s selected members. If a renewal would exceed newly configured participant limits:
Public users must update their selections, such as removing participants, before they can continue with renewal
Staff without override permissions will be prompted to obtain override approval before continuing
Admins and staff with override permissions can continue with the renewal even when limits are exceeded
Auto billing renewals will continue to process normal in this scenario
Why Assigning Participant Limits Matters
Participant limits give organizations more control over Family membership setup and help ensure memberships follow configured adult and child limits. Renewal handling also provides clear guidance when memberships exceed updated limits, while preserving staff override workflows when needed. To learn more view the Assign Participant Limits for Family Memberships article. 
Select Additional Members for Family Members at Checkout
Family memberships now include a member selection step during purchase or renewal, allowing members to be assigned before checkout is completed. Residents and staff can select which eligible household members should be included on the membership as part of the checkout process. Once the transaction is complete, will automatically be created and available for all selected members.
Resident Experience
During checkout for a Family Membership, residents can:
Select eligible household members to include on the membership
Select only household members who meet the organization’s configured eligibility rules, such as max adults, max children, max cards per household, age, residency, gender, prerequisites, and other restrictions
Skip member selection during checkout if needed. If changes are needed after checkout, residents can contact organization staff for assistance
Staff Experience
Staff can also select members during checkout and have additional tools when permissions allow:
Override eligibility: add members who do not meet standard eligibility requirements
Add non-account members: Add members from outside the household
Skip and assign later: Complete checkout without selecting members and manage them afterward using existing membership management tools
Manage members after checkout: Add or remove members after the membership has been purchased
Renewals
During membership renewal, previously assigned members are displayed in the selection step. Staff and residents can update selections as needed.
Newly selected members are added, and membership cards are created.
Deselected members are removed, and membership cards are deleted.
Action Logging
Member additions, removals, and eligibility overrides are logged for audit purposes. Log details include the membership, member, acting user, timestamp, and source.
Why Selecting Additional Members Matters
Organizations can better manage Family memberships by selecting members at the point of purchase or renewal. This helps reduce staff follow-up work, supports eligibility controls, and gives staff greater flexibility to manage membership participation when needed. To learn more view the Select Additional Members for Family Memberships at Checkout article.
Introducing Automated Staff Email Notifications for Public Cancellations & Adjustments
Recreation Management now sends automated email notifications to designated staff whenever a public user cancels or adjusts an activity registration, facility reservation, or membership online. No more checking reports or system logs to catch changes after the fact.
Registration Cancellations: Session administrators receive an email with the participant name, activity, session name, meeting date/time, and location, plus the cancellation timestamp, receipt number, current enrollment count, and waitlist numbers. To receive these notifications, the session settings must be configured to allow public cancellations. To learn more about allowing public cancellations, view our Create a New Session article.
Facility Reservation Cancellations: Facility administrators receive an email with the facility name, location, reserved date and time slot, cancellation timestamp, receipt number, and confirmation that the time slot has reopened for public booking. To receive these notifications, the facility settings must be configured to allow public cancellations. To learn more about allowing public cancellations, view our Enable Public Reservation Cancellations article.
Facility Reservation Adjustments: Facility administrators receive an email showing the original date and time alongside the new date and time, plus the adjustment timestamp and receipt number. To receive these notifications, the facility settings must be configured to allow public adjustments. To learn more about allowing public cancellations, view our Allow Public Rental Adjustments article.
Membership Cancellations: Membership administrators receive an email with the activity/session name, membership number, account holder name and email address, access end date, and cancellation timestamp. To receive these notifications, the membership session settings must be configured to allow public cancellations. To learn more about allowing public cancellations, view our Configure Membership Settings article.
Quick Setup: Notifications automatically route to staff listed on the session or facility's Access List with the Notify option enabled. To learn more about adding admins to a session, view our Add Admins to a Session or Add Admins to a Facility articles.