Create a No User Required Waitlist

The No User Required Waitlist allows you to set up a session that would automatically start with a waitlist. This allows you to create waitlist-only sessions for residents who want to be added to the waitlist before registration begins. This article will show you how to create a No User Required Waitlist.

Important Notes:

• The No User Required Waitlist is not available for the Drop-In activity type.

• If Daily Pricing or Weekly Pricing is enabled, waitlist options will not be available.

• Once a waitlist is active, you can only enroll in the waitlist after that point. If the waitlist activates and some people un-enroll from the activity and take the number of participants below the maximum number, there is no effect. All subsequent registrations will go on the waitlist.

Instructions

1. Sign in to your CivicPlus solution if you have not already

2. Complete the steps to activate the waiting list for the desired session

3. Ensure that you are viewing the Advanced tab for the desired session

4. Under Advanced Settings, check the No User Required Waitlist checkbox

   Note:

   The No User Required Waitlist checkbox will only appear if you have selected Online and In-House, In-House Only, or Online Only in the Waiting List, "Post Reg" field drop-down.

5. Make any other changes to the session as necessary

6. Click the green, rectangular Save Session button at the bottom of the page below the Survey Settings section

7. The session now has a No User Required Waitlist

8. To have the Waitlist option appear on the Catalog, you must set the registration dates in the future

   1. 1. Navigate to the Basics tab for the desired session

      2. Fill in the Registration Dates fields

         • Date: Click this field and enter or select a date in the future

         • Time: Click this field and enter a time in the future

         • No End Date: Check this checkbox to prevent a session from auto-expiring when there is no schedule

      3. Click the Save Session button

   Note: With future registration dates added, public users can navigate to the Public Catalog and add residents who meet session restrictions to the waitlist.

9. Staff can view the waiting list, invite a waitlist participant to join a roster, enroll participants from the waiting list, and manage waiting list statuses from user accounts

10. Public users can view and manage their waiting list status on their account

Resources

• Activate a Waiting List

• Enroll a Participant from the Waiting List

• Invite a Waiting List Participant to Join a Roster

• Manage a Waiting List Status on Public View

• View the Waiting List Status for an Account

• View Waiting Lists

• Waiting List Guide