Super Admin Guide

This guide provides direct links to articles that will walk Super Admins through step-by-step instructions on how to manage their Mass Notification System instance.

Log In

• Sign in to Your Site

• Dashboard Overview

Help Center/Support

• Get Started with the Help Center

• Support

• Access Help Center and Support Training

Set Up Groups

• Add a Public Group

• Add an Internal Group

Add and Manage Users

• Add and Manage Administrators

• Administrator/Roles Overview Training

• Member List Upload and Download

• Add a Public Contact

• Add an Internal Contact

• Add Users to an Internal Group

• Assign a User Role

• View the Number of Public Subscribers

• Send Profile Update Reminder Training

• Bulk Upload Subscribers Training

• Manage Administrators Training

• Remove Contacts Training

Public Sign-Up

• Public Sign-Up to Mass Notification Notifications

• Find Your Public Sign-Up Form URL

• myAlerts Mobile App for Public Subscribers

• Text-to-Join a Group

Send Alerts

• Send Alert Form

• Send an Alert Training

• Create an Alert Template

• Create and Use Templates Training

• Create and Manage Scheduled Alerts

• Create Automated Weather Alerts

• Add Public Link to Message

• Text-to-Speech Best Practices for Internal and Public Alerts

• History/Reports

Send IPAWS Alerts

• Send an IPAWS Alert

• IPAWS Training

• Set Up Access to Your IPAWS System

• Create a New IPAWS User

• Create and Edit Shapes on IPAWS Maps

Send Polls

• Send a Poll

• Send a Poll Training

• Create a Poll Template

CivicReady Mobile App

• Download the CivicReady App

• Mobile App Training

• Create and Manage Alerts in the CivicReady App

• Create and Manage Polls in the CivicReady App

• Access and Complete Tasks in the CivicReady App

• Create a Secure Chat in the CivicReady App

• Secure Chat Training

Create Incidents and Tasks

• Create and Manage Task List Templates

• Activate a Task List

• Task Lists Training

• Create a Generic Incident

• Create a Named Incident

Set Up Integrations

• Add a Social Media Account

• Webhooks and Integrations

Configure Settings and Branding

• Create a Custom Alert Form

• Branding:

  • Create, Edit, or Delete a Brand

  • Add or Edit a Brand Training

  • Brand Overview Training

  • Reply To Email Best Practices Training

• Edit Alert Default Settings

• Keywords:

  • Create Keywords

  • Keywords Training

• Add a Custom Pronunciation

Share and Promote Notifications

• Content Page for Website

• Embed Code for Public Sign-Up Page

• Welcome Message to Your Residents